At BrandCarvers, we stand behind the quality of every design we deliver. If you're not completely satisfied with your branding package during the revision process, we'll work with you until it’s right—or your money back. Your brand’s success is our top priority.
"The Starter Essentials package gave me exactly what I needed. Clean logo, matching flyers, and business cards that actually get compliments. I’d recommend them to anyone who’s just getting started."
Maria Castillo, BrightFix Electric Co.
"I didn’t just get a logo — I got a full brand I’m proud of. The uniform design and door magnets really brought it all together. It’s helped build trust with customers right away."
Travis McGill, TrueNorth Plumbing & Drain
"The team nailed the design and layout on the first try. They even helped set up my Google Business Profile and website. Everything was smooth and way easier than I expected."
Frequently Asked Questions
How does the design process work after I place an order?
During checkout, you’ll complete a short onboarding form tailored to the product(s) you purchased. Once we have your order info, we’ll start designing and send you the first drafts for feedback within the listed turnaround time.
Can I request changes to the designs?
Yes! Each product includes multiple rounds of revisions unless stated otherwise. We're not satisfied until you are!
What file types will I receive?
You’ll receive high-resolution files suitable for both digital and print use. Depending on the product, this may include JPG, PNG, PDF, and vector/source files (like AI or EPS).
Do I own the rights to my final design?
Yes! Once the final files are delivered and approved, you own full usage rights to the design. We only retain the right to showcase it in our portfolio unless you request otherwise.
How long does it take to receive my finished designs?
Turnaround times are listed on each product page, typically ranging from 3–7 business days. Rush options are available if you need it faster.
Can I work with you if I’m not tech-savvy or don’t know what I want?
Absolutely. Our process is built for small business owners and side hustlers. We ask the right questions up front and guide you through each step, even if you're starting from scratch.
What if I’m not satisfied with my design?
We offer a 100% satisfaction guarantee during the revision process. If you're unhappy after the included revisions, we'll keep working with you, or offer a refund before final files are delivered!
Still have questions? Send us your question by filling out the form below, we will be happy to assist you.
